I handled a range of customer service tasks at FedEx related to parcel management and regulatory compliance. I managed parcel pickups, ensured adherence to export and import regulations, and provided tracking and logistics solutions for customers. I also played a key role in promoting FedEx accounts, achieving a top-three ranking in new account establishment over a three-month period. In addition, I provided guidance on FedEx services and tools to help customers better understand and use the available options.

• Coordinated parcel pickups and ensured compliance with export/import regulations.
• Ranked in the top three for new account establishment over a three-month period.
• Advised customers on FedEx services and tools, improving their service experience.